Looking for an interesting full-time role, or interested in helping us during our busy seasons?

Landscape Yard Customer Service and Operations

Growth pathways for the right candidate

This role begins with a strong focus on hands-on yard operations and customer service. A nice balance between office and physical outdoors mahi.

Opportunities to progress into wider responsibilities such as sales growth, marketing support, stock procurement, and account management.

Stage 1: Core Yard & Customer Operations (Foundation)

The first priority of the role is to ensure the yard operates safely, efficiently, and professionally every day.

• Open and close the yard and till (7 - 5pm Weekdays, 9-1 pm Saturdays)

• Warm up, operate, and shut down machinery correctly

• Load customer vehicles and delivery trucks

• Bag, mix, screen, and handle products as required

• Carry out deliveries when required

• Care for equipment

• Maintain a clean, tidy, and well-organized yard at all times

• Ensure all stock and product displays are clean and presentable

• Serve retail and trade customers in person and over the phone

• Manage inbound customer enquiries and record all enquiry details accurately

• Follow enquiries through to completion or sale

Growth Opportunity: Customer Relationships, Sales & Commercial Support (Growth)

Once operational competency is demonstrated, the role can expand, taking on more sales and client relationships.

• Build and maintain long-term client and trade relationships

• Identify customer needs and provide solution-based recommendations

• Actively look for upsell and cross-sell opportunities

• Assist with sales follow-ups and account management

• Support marketing initiatives and in-yard promotions

• Assist with stock forecasting, ordering, and supplier coordination

• Contribute to improving systems, systems discipline, and customer experience

Licences & Competency Requirements

Applicants ideally must hold, or be willing to obtain (with our support);

• Wheels, Tracks & Rollers (WTR) endorsement

• Class 2 Driver Licence

• Dangerous Goods endorsement

• Forklift licence

IMPORTANT: Customer service, sales, or marketing experience with competent computer | tech ability with Squarespace website, Vend, Outlook, Excel, Word, etc would hugely benefit you.

Role Expectations

• Operational excellence comes first — no shortcuts

• High standards for safety, cleanliness, punctuality and presentation

• Strong attention to detail and accountability

• Commitment to serving customers above and beyond expectations

• Willingness to grow into sales, marketing, and commercial responsibility

Hours of Work

This role requires reliability and ownership; being on site, on time, and prepared to run the yard each day is critical. However, there is a wider team to support you if you need to head out during the day, as well as deliveries and out-and-about jobs to break up the retail customer service.

Hours of work 0630 - 1700 each weekday; however, if you prefer to run Saturday and take a weekday off instead, that would be helpful for us.

Casual Work:

If you have experience with fertiliser spreading or class 5 operating and are looking for casual work to help us during seasonal demands, please get in touch.